Can I trust the caregiver I open my door to?

Yes – In the interest of safety and security, we carry out thorough background checks on each member of the SCS team.

Are our Caregivers insured?

All our Caregivers are covered by both general liability and worker's compensation insurance.

Will I always receive care from the same caregiver?

Yes – We find that providing one caregiver to each client allows for genuine trust and a relationship to develop between both parties, further elevating the quality of the care provided.

Can I choose who comes to my home?

We will always make sure to match you with the right caregiver but for any reason if you are not satisfied, we will always accommodate any request you may have. This is in line with our policy of giving our service users a choice at all stages of the caregiving process.

Can I discontinue or change the services I receive?

Absolutely! We understand the care needs can change, and aim to be flexible accordingly. Our clients are never bound to a long-term contract. If you decide our services are no longer suitable, we will terminate the relationship – No questions, no hassle.

Can Sernyaamo Care help with medication?

We can help with pre-measured medication packages, reminders and can report any side effects.

How can I verify a shift was completed?

Our care team writes detailed notes that are kept at the service users' home, providing a written record of the services that have been provided each visit.

How much do you charge?

People's needs are as unique as they are, and our domiciliary care in Swindon reflects this. Our packages and the associated costs are tailored to the client, but we always endeavour to strike a balance between exceptional care and affordability.

Can I pay the caregiver directly?

No – We will issue you or an authorised representative with an invoice after the completion of our services. This normally happens weekly. Sernyaamo Care Services will never ask you to pay an additional fee to any of our care team.

How safe is my personal information?

Under no circumstances will your personal information be sold to a third party. The only people that have access to your information are the office personnel and the caregivers who have direct involvement in your care.

Where does Sernyaamo Care Services cover?

Swindon, Cirencester, Brinkworth and up to 10 miles from Swindon.